Insurance Information
*Coming March 2025*
Mend Mobile Care accepts most insurance plans and will file your claim to make the process hassle-free. Keep in mind that most health insurance policies require a co-payment at the time of service. its actually illegal to waive this fee. If you plan to use insurance, please be ready with a valid ID and proof of insurance.
No insurance? That’s okay! We offer affordable and competitive self-pay rates to ensure everyone can access quality care. Click the button for our self pay rates.
We are currently in-network with the following providers:
| Carrier Name | Plan Name |
|---|---|
| Aetna | EPO, HMO, PPO, & Medicare |
| Anthem Blue Cross | Blue Cross PPO |
| Anthem Blue Cross Blue Shield | PPO/EPO |
| Anthem Blue Cross Blue Shield | Advantage PPO |
| Anthem Blue Cross Blue Shield | Blue Access PPO |
| Anthem Blue Cross Blue Shield | PPO |
| Blue Cross Blue Shield Federal Employee Program | Basic Option |
| Blue Cross Blue Shield Federal Employee Program | Standard Option |
| Blue Cross Blue Shield of Illinois | PPO |
| Blue Cross Blue Shield of Illinois | Blue Edge PPO |
| Blue Cross Blue Shield of Illinois | BasicBlue PPO |
| Blue Cross Blue Shield of Massachusetts | Preferred Blue PPO |
| Blue Cross Blue Shield of Arizona | PPO Plans – Group Enrollees |
| Blue Cross Blue Shield of Arizona | Blue Choice PPO Plan |
| Blue Cross Blue Shield of Arizona | Blue Edge PPO |
| Blue Cross Blue Shield of Arizona | TRS-ActiveCare |
| Blue Cross Blue Shield of Arizona | UT Select PPO |
| Blue Cross Blue Shield of Arizona | Blue Advantage HMO |
| Blue Cross Blue Shield of Arizona | Blue Choice Silver PPO |
| Blue Cross Blue Shield of Arizona | Blue Choice Gold PPO |
| Blue Cross Blue Shield of Arizona | Blue Advantage Silver HMO |
| Blue Shield of California | Blue Shield of California PPO Network |
| Cigna | Open Access Plus |
| Cigna | Cigna PPO |
| Cigna | Choice Fund Open Access Plus |
| Cigna | Choice Fund PPO |
| Cigna | HMO |
| Cigna | Cigna Open Access Plus In-Network |
| Cigna | CIGNA HealthCare of Arizona |
| Humana | National POS – Open Access |
| Humana | Humana/ChoiceCare Network PPO |
| Independence Blue Cross | Personal Choice PPO |
| Medicare | Original Medicare Part A and Part B |
| Premera Blue Cross | Premera BlueCard PPO/Traditional Network |
| Tricare | Tricare West Region |
| Tricare | Tricare East Region (Humana Military) |
Insurance FAQs
Unfortunately we do not accept Medicaid.
An out-of-pocket cost is the money you pay yourself for healthcare services, not covered by insurance. It’s like when you buy something at the store and pay with your own money instead of a gift card. These costs are part of how healthcare works and can happen for a few different reasons.
Here are three main reasons you might have to pay out-of-pocket:
You haven’t met your deductible yet. This means your insurance won’t start paying for services until you’ve spent a certain amount of your own money first. Think of it like filling up a piggy bank before you can use the savings.
Your insurance doesn’t cover what you need. Sometimes, the services you need aren’t included in your insurance plan. For example, if your plan covers basic care but not a special treatment, you’ll have to pay for it yourself.
You don’t have insurance. If you’re not signed up for an insurance plan, you’ll pay the full cost of any healthcare service directly.
Out-of-pocket costs can include things like co-payments (a small fee you pay at the time of service), coinsurance (a percentage of the service cost), or full payment if the service isn’t covered. Understanding these costs helps you plan for your healthcare expenses!
Our clinic can usually check your insurance in real-time using our system. This means we can quickly see if your insurance is active and what it covers. However, sometimes we might not be able to verify your insurance because of a few reasons:
- The Payer ID isn’t correct. The Payer ID is like the address for your insurance in our system. If it’s wrong or missing, we can’t find your plan to check it.
- Your insurance is through a third party. This means another company manages your insurance for your main provider, and they may not connect directly with our system.
- The insurance company’s system isn’t responding. Sometimes the insurance provider’s system is down, or there’s a delay, so we can’t get the information we need at that moment.
When this happens, it doesn’t mean your insurance isn’t valid—it just means we may need extra time or information to confirm it. If you have your insurance card and any helpful details, please bring them with you to make the process as smooth as possible!
