HIPAA Privacy Notice

Understanding Your Health Information Privacy Rights

This notice outlines how your medical information may be used and disclosed, as well as your rights to access and control this information. Please take the time to review it thoroughly.

What Is Protected Health Information (PHI)?

Protected health information (PHI) refers to any information that identifies you and relates to your past, present, or future physical or mental health, the healthcare services you receive, or payment for such services. This includes demographic details and any related healthcare data.

How We Use and Disclose Your PHI

At Mend Mobile Care, your PHI may be used or disclosed for purposes related to treatment, payment, healthcare operations, or as required by law. Below are examples of each category:

1. Treatment

We use your PHI to coordinate and manage your healthcare services. For instance, if we collaborate with a home healthcare provider or refer you to a specialist, we may share relevant information to ensure continuity of care.

2. Payment

To facilitate billing and payment for the services provided, we may disclose your PHI to your insurance company or other payers. For example, if pre-authorization for equipment is needed, your health plan may require certain information to approve coverage.

3. Healthcare Operations

Your PHI supports our internal operations, which include quality assessments, staff training, accreditation reviews, and other necessary activities. For example, your information may be shared with accreditation agencies to maintain our compliance standards. Additionally, we may contact you to follow up on equipment or to confirm appointments.

Special Circumstances for Use and Disclosure Without Authorization

Certain situations allow us to use or disclose your PHI without your explicit consent:

  • Legal and Regulatory Requirements: As mandated by law, including public health reporting, oversight activities, and FDA compliance.

  • Public Safety: Addressing communicable diseases, abuse or neglect, and threats to public health or safety.

  • Legal Proceedings and Law Enforcement: Providing necessary information as part of court orders, investigations, or related legal matters.

  • National Security and Military Activity: For purposes of military missions or national security, if applicable.

  • Worker’s Compensation: Sharing information as required under worker’s compensation laws.

In compliance with federal regulations, we may also be required to disclose your information to the Department of Health and Human Services for compliance audits.

Other Uses and Disclosures

For uses or disclosures not covered above, we will seek your written consent or authorization. You may revoke this consent at any time by submitting a written request, except where disclosures have already been made in reliance on your previous authorization.

Your Rights Regarding Your PHI

  • Access and Copies: You have the right to request and obtain copies of your medical records.

  • Amendments: If you believe there is an error in your records, you may request an amendment.

  • Restrictions: You can ask us to limit certain uses and disclosures of your PHI.

  • Confidential Communications: You may request that we communicate with you through specific methods or locations.

For further inquiries or to exercise any of these rights, please contact Mend Mobile Care at info@mendmobilecare.com.

This notice is effective as of November 1st, 2024. Mend Mobile Care is committed to protecting your privacy and ensuring the confidentiality of your health information.