Privacy Policy for Mend Mobile Care
Your privacy is critically important to us at Mend Mobile Care. We understand that your health and medical information is sensitive, and we are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with federal law and industry standards.
Your Rights Over Your Health Information
Under federal law, you have specific rights regarding your health information. These include:
The right to access and obtain copies of your health records.
The right to request corrections to your health information.
The right to receive a detailed notice of how your health information is used and shared.
The right to provide or withhold consent before your health information is used for specific purposes, such as marketing.
The right to request an accounting of disclosures showing when and why your health information was shared for particular reasons.
If you believe your rights have been violated, you can file a complaint with Mend Mobile Care, your health provider, or directly with the U.S. Department of Health and Human Services.
How We Protect Your Health Information
We are required by law to keep your health information confidential. To ensure your information is secure, we:
Train our staff on appropriate handling and sharing of sensitive data.
Implement robust security measures to protect electronic and physical records.
Regularly review our policies and practices to remain compliant with federal and state regulations.
Who Must Follow These Laws
The following entities are required to adhere to federal privacy laws:
Healthcare providers such as Mend Mobile Care, doctors, nurses, and clinics.
Health insurance companies, HMOs, and employer group health plans.
Government programs like Medicare and Medicaid that cover healthcare expenses.
Types of Information We Protect
Your protected health information (PHI) includes but is not limited to:
Medical records created by healthcare providers.
Notes and communications regarding your treatment.
Information stored in health insurer databases.
Billing records and other administrative documents.
How Your Information Is Used and Shared
We use your information to provide and coordinate your care, manage billing and payments, and comply with public health and safety requirements. Examples include:
Sharing information with other healthcare providers involved in your treatment.
Billing your insurance company for services provided.
Complying with legal requirements, such as reporting infectious diseases to health authorities.
Coordinating with family members or individuals you designate to assist with your care or billing.
Your information will not be used for marketing, advertising, or other non-healthcare purposes without your explicit written consent.
Text Messaging (SMS) Policy
Mend Mobile Care does not share mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes. Your SMS data is collected solely for communication purposes and remains confidential.
Additional Privacy Protections
If you receive care for substance abuse or mental health issues, additional laws provide enhanced protections for your information. For more information, visit the Substance Abuse and Mental Health Services Administration (SAMHSA) website at www.samhsa.gov.
Filing a Complaint
If you believe your privacy rights have been violated, you can file a complaint by contacting Mend Mobile Care directly or the U.S. Department of Health and Human Services. Filing a complaint will not impact the quality of care you receive.
Learn More
For a detailed overview of your health information rights, visit the U.S. Department of Health and Human Services website at www.hhs.gov/ocr/hipaa/.
We are committed to maintaining the privacy and security of your health information while delivering exceptional care. Please contact us if you have any questions or concerns about this Privacy Policy.
